Moving beyond simple personnel administration, Human Resources departments have gone through many changes over the years. One of the most recent shifts in HR has
Day: July 7, 2021
Virginia, 13th July, 2021 – The Recruitment Process Outsourcing Association (RPOA) is excited to welcome the LearningBranch as a new technology partner. This new partnership
Customer Experience and Expectation in the Post-Pandemic World The past year has been fraught with change. The “new normal” has taken a toll on individuals,
The world is constantly changing and the only thing that seems consistent is rapid innovation and increased dependency on technology to drive best-in-class business practices.
For years, the retail industry has been transforming in response to changes in consumer tastes and habits and the introduction of new technologies that make
Throughout the pandemic, contact center managers have been tasked with fielding increasingly high call volumes and trying to hold on to dispersed staff struggling to