
How To Tackle 7 Common Contact Center Issues
Most businesses are entering 2021 with unique challenges brought on by the COVID-19 pandemic. As customer interactions become increasingly digital, the demand for efficient customer
Most businesses are entering 2021 with unique challenges brought on by the COVID-19 pandemic. As customer interactions become increasingly digital, the demand for efficient customer
With many businesses facing a shortage of strong talent, soft skills can set a great employee apart from a good one. Soft skills are more
When industries become saturated and new competitors crop up, many businesses choose to invest in product development and marketing. What better way to get noticed
Companies often struggle with assessing and recruiting the top talent that would perform in their environment. Since COVID-19 hit, virtual recruiting has become the new norm,
Vancouver, April 2020, (GLOBE NEWSWIRE) — LearningBranch today announced that the National Research Council – Industrial Research Assistance Program (“NRC-IRAP”) has approved funding for LearningBranch
LearningBranch is proud to announce that it has graduated from the prestigious Creative Destruction Lab (CDL) Montreal AI-Stream program’s 2019/2020 cohort. Over the past year,
LearningBranch is an online assessment and training platform that has many features to prevent online cheating. Here are a few tips that may help. Schedules
LearningBranch Inc, April 2020 Background and Objectives The client in this case study is a 7000-employee contact center company with global operations. Exceptional communication with
The recent global events are unprecedented. The spread of COVID-19 has led to many businesses having to make difficult decisions in a hurry. Changes are
The recent global events are unprecedented. The spread of COVID-19 has led to school closures around the world, affecting millions of people. Changes are happening
LearningBranch is pleased to be a sponsor of the Digital Talent Acquisition Summit. Toronto, Mar 3-4, 2020 About DTA The Digital Talent Acquisition Summit is
LearningBranch is pleased to be attending the 9th Language Teaching Conference. Every year, the Meeting on Language Teaching (ReEL) explores various themes in contemporary second language pedagogy
LearningBranch is pleased to be attending the SourceCon conference in Seattle. SourceCon is the largest gathering of industry innovators and recruiting thought leaders for real conversations and networking opportunities.
October 10, 2019 We are pleased to announce LearningBranch has been selected to participate in the AI Stream of Creative Destruction Lab. CDL is an intense
LearningBranch is attending and sponsoring AP Contact Islands. Contact Islands 2019, we bring together thought leaders from various industries as they talk about their experiences
“Overall, performance on the desktop was excellent…. Audio recordings made in either Instructor or Learner mode were saved and ready for playback within about one
Strong Results for LearningBranch’s A.I. Soft Skills Engine at Contact Center. We’re currently carrying out a four-month testing phase at a large contact center in
LearningBranch is pleased to be exhibiting at the HR Festival Asia 2019. Will be presenting for the first time our A.I. Powered Soft-skill Evaluation Engine.
Our four-month pilot study currently underway at a large contact center in the Philippines has yielded results that indicate that our A.I. Engine can effectively
LearningBranch is pleased to be attending the HR Technology Conference & Expo in Las Vegas from September 11-14, 2018. We’ll be demonstrating our latest SoftSkill
The latest business writing practice module from LearningBranch is improving the customer service skills of hundreds of front line service providers in India and the
LearningBranch is pleased to be sponsoring the Contact Center Association of the Philippines (CCAP) annual flagship conference in Cebu at the Shangri-la Mactan. This event
We’re thrilled to introduce Willow, our intelligent voice analysis engine. Built right into the LearningBranch platform, Willow evaluates learners’ spoken English skills instantly and automatically. With
How can you screen 17,000 applicants a year for communication and soft-skills, quickly, accurately, and save money at the same time? Many clients doing high-volume