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meeting
Blog
Patricia Macleod

How to hire the top 10%

How can you reliably identify the top 10% of performers out of the many applicants that apply for frontline positions? This is a challenge faced

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work scene
Blog
Patricia Macleod

How to interview 20,000 people a year

How can you screen your applicant’s communication and soft skill abilities, accurately and cost-effectively? This is a challenge faced by contact centers around the world. One of our clients screens

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soft skills meeting
Blog
Patricia Macleod

How to Test for Soft Skills

We’ve heard it before. “You can’t test for soft skills. They can’t be taught. They can only be learned on-the-job.” You can and should test

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