Category: Blog

The Modern Workplace Demands Soft Skills

a male working on the laptop outside on the grass

With many businesses facing a shortage of strong talent, soft skills can set a great employee apart from a good one. Soft skills are more than just a buzz phrase. If hard skills, or technical skills, reflect what an employee does, then a soft skill, or non-technical skill, reflects how they do it. Soft skills […]

Top 5 Things You Need to Know About Customer Support

Laptop, microphone and headset for Customer support employee work from home

When industries become saturated and new competitors crop up, many businesses choose to invest in product development and marketing. What better way to get noticed than exciting new products and eye-catching advertising, right? The reality is that 4 out of 5 customers are willing to pay more for a great customer experience. While all departments […]

How To Hire Top Talent Remotely

Laptop, notepad and pen for work from home

Companies often struggle with assessing and recruiting the top talent that would perform in their environment. Since COVID-19 hit, virtual recruiting has become the new norm, and in-person interviews have become a thing of the past. With that, to hire the best talent remotely, comes with it’s own set of new challenges. Though difficult, recruiters at […]

Case Study – The advantages of using AI for assessing voice and chat candidates

LearningBranch Inc, April 2020 Background and Objectives The client in this case study is a 7000-employee contact center company with global operations. Exceptional communication with customers is critical to their success. They require employees to have a high level of soft skills with advanced language proficiency in voice and chat processes. The client experiences high […]

The COVID-19 crisis has changed everything. We can help.

The recent global events are unprecedented. The spread of COVID-19 has led to many businesses having to make difficult decisions in a hurry.  Changes are happening rapidly as the global workforce adapts to remote working. At LearningBranch, we know how to help. We’ve been a virtual company from the beginning offering online talent development regardless […]

We’re here to help.

The recent global events are unprecedented. The spread of COVID-19 has led to school closures around the world, affecting millions of people. Changes are happening rapidly and we need to adapt to new ways. At LearningBranch, we know how to help. We’ve been a virtual company since the very beginning offering an interactive online platform […]

A.I. Paving the Way to Better People Skills

Strong Results for LearningBranch’s A.I. Soft Skills Engine at Contact Center. We’re currently carrying out a four-month testing phase at a large contact center in the Philippines, and results so far indicate that our A.I. Engine can effectively replace manual processes throughout the recruitment and training processes. LearningBranch’s proprietary A.I.-powered soft skills assessment engine is […]

How to hire the top 10%

How can you reliably identify the top 10% of performers out of the many applicants that apply for frontline positions? This is a challenge faced by contact center and frontline recruiters around the globe. Application forms do not tell the whole story. And off-the-shelf assessments mostly test an applicant’s ability to correctly guess how to […]

How to interview 20,000 people a year

How can you screen your applicant’s communication and soft skill abilities, accurately and cost-effectively? This is a challenge faced by contact centers around the world. One of our clients screens hundreds of applicants every day for voice and chat skills at multiple sites in the Philippines. Their clients want quick, accurate and cost-effective solutions that are automated in order to eliminate human interference from testing. […]

How to Test for Soft Skills

We’ve heard it before. “You can’t test for soft skills. They can’t be taught. They can only be learned on-the-job.” You can and should test and train for soft skills. With good soft skill testing, successful applicants will have the skills needed to maintain and improve customer satisfaction. Good measurement can tell you which skills […]

Medical Office Assistant trainees improve communication skills with LearningBranch

89% of students who completed the Medical Office Assistant (MOA) course at Vancouver Community College (VCC) reported positive outcomes from practicing with LearningBranch. “The students who had some of the bigger challenges with either language or confidence had the most benefit with the opportunity to practice” said Julia Slade, Instructor for the fall 2017 cohort at VCC. Even the students with above average […]

Soft Skills Are Increasingly Crucial To Getting Your Dream Job

Employers Struggle To Find Candidates With The Right Soft Skills For 59 Percent Of Their Open Jobs Guy Berger, Ph.D.  , Co-authored by Link Gan In January, we published a list of the 25 most in-demand skills. As you may have noticed, all of the skills on the list are hard skills — specific skills that are required […]

Communication Skills and Behaviours that Employers Want: A Practice Platform

See the presentation Communication Skills and Behaviours that Employers Want: A Practice Platform Presented by Patricia Macleod of LearningBranch at the Educational Technology Summit, part of the ATESL Conference, October 20 and 21, in Calgary Alberta. To see the presentation schedule and sign up for the conference, follow the links above or below. ATESL2017 Conference Welcome […]

Are Verbal Communication and Interpersonal Skills disappearing?

The skills shortage has been in the news lately with some very interesting data from the CACEE – Canadian Association of Career Educators and Employers  reported in an excellent series on Work in Progress by Jessica Barrett. “.. the No. 1 complaint from employers is not that job candidates who do beat the system lack […]