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Category: Blog

Category: Blog

Hire top talent remotely

How To Hire Top Talent Remotely?

Companies often struggle with assessing and recruiting the top talent that would perform in their environment. Since COVID-19 hit, virtual recruiting has become the new

Frustrated caller complaining

How To Tackle 7 Common Contact Center Issues

Most businesses are entering 2021 with unique challenges brought on by the COVID-19 pandemic. As customer interactions become increasingly digital, the demand for efficient customer

covid remote working

We’re here to help.

The recent global events are unprecedented. The spread of COVID-19 has led to school closures around the world, affecting millions of people. Changes are happening


How to hire the top 10%

How can you reliably identify the top 10% of performers out of the many applicants that apply for frontline positions? This is a challenge faced

work scene

How to interview 20,000 people a year

How can you screen your applicant’s communication and soft skill abilities, accurately and cost-effectively? This is a challenge faced by contact centers around the world. One of our clients screens

soft skills meeting

How to Test for Soft Skills

We’ve heard it before. “You can’t test for soft skills. They can’t be taught. They can only be learned on-the-job.” You can and should test