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Category: Contact Center

Category: Contact Center

transform contact centers

5 Ideas To Transform Your Contact Center

Throughout the pandemic, contact center managers have been tasked with fielding increasingly high call volumes and trying to hold on to dispersed staff struggling to

How to hire top talent remotely

How To Hire Top Talent Remotely?

Companies often struggle with assessing and recruiting the top talent that would perform in their environment. Since COVID-19 hit, virtual recruiting has become the new

tackle contact center issues

How To Tackle 7 Common Contact Center Issues

Most businesses are entering 2021 with unique challenges brought on by the COVID-19 pandemic. As customer interactions become increasingly digital, the demand for efficient customer


How to hire the top 10%

How can you reliably identify the top 10% of performers out of the many applicants that apply for frontline positions? This is a challenge faced

soft skills meeting

How to Test for Soft Skills

We’ve heard it before. “You can’t test for soft skills. They can’t be taught. They can only be learned on-the-job.” You can and should test