The world is constantly changing and the only thing that seems consistent is rapid innovation and increased dependency on technology to drive best-in-class business practices.
Category: High Volume Recruitment
For years, the retail industry has been transforming in response to changes in consumer tastes and habits and the introduction of new technologies that make
Throughout the pandemic, contact center managers have been tasked with fielding increasingly high call volumes and trying to hold on to dispersed staff struggling to
Finding the right talent to fill critical roles has never been easy. Especially when it comes to Call Centers where a 30-45% call center turnover