October 10, 2019 We are pleased to announce LearningBranch has been selected to participate in the AI Stream of Creative Destruction Lab. CDL is an intense objective based mentorship program with an established 8-week interval review process. At each session ventures are evaluated on their progress and continued fit with the attributes and strengths of the […]
LearningBranch Inc, July 2019 Background and Objectives The client in this case study is a 7000-employee contact center company with global operations. Exceptional communication with customers is critical to their success. They require employees to have a high level of soft skills with advanced language proficiency in voice and chat processes. The client experiences high […]
LearningBranch is attending and sponsoring AP Contact Islands. Contact Islands 2019, we bring together thought leaders from various industries as they talk about their experiences in leading their organizations through their CX transformation journeys. Discussions shall focus on case studies and key insights that can serve as benchmark or inspiration for contact center leaders in […]
“Overall, performance on the desktop was excellent…. Audio recordings made in either Instructor or Learner mode were saved and ready for playback within about one second. Likewise, the automatic correction of Worksheet Activities was essentially instantaneous.” “LearningBranch is most certainly worth serious consideration. It provides a stable, easily accessible, and very flexible means of creating, […]
Strong Results for LearningBranch’s A.I. Soft Skills Engine at Contact Center. We’re currently carrying out a four-month testing phase at a large contact center in the Philippines, and results so far indicate that our A.I. Engine can effectively replace manual processes throughout the recruitment and training processes. LearningBranch’s proprietary A.I.-powered soft skills assessment engine is […]
LearningBranch is pleased to be exhibiting at the HR Festival Asia 2019. Will be presenting for the first time our A.I. Powered Soft-skill Evaluation Engine. HR Technology Conference & Exposition (US) and HR Summit (Asia) – will join forces in Asia to create what will be the region’s largest gathering for the HR and Tech […]
Our four-month pilot study currently underway at a large contact center in the Philippines has yielded results that indicate that our A.I. Engine can effectively replace manual processes throughout the recruitment and training processes. During the pilot phase currently underway in the Philippines, candidates write or record their answers to a series of simulated customer […]
LearningBranch is pleased to be attending the HR Technology Conference & Expo in Las Vegas from September 11-14, 2018. We’ll be demonstrating our latest SoftSkill Assessment tool. Come visit us at booth # 428AY
The latest business writing practice module from LearningBranch is improving the customer service skills of hundreds of front line service providers in India and the Philippines. Released June 2018, it is getting top reviews from our contact center clients. Our clients say thank you This is an advancement for sure! Thank you! – Soft Skills […]
LearningBranch is pleased to be sponsoring the Contact Center Association of the Philippines (CCAP) annual flagship conference in Cebu at the Shangri-la Mactan. This event allows CCAP member company heads and industry partners (vendors, government, academe, etc.) to intimately discuss issues that affect the industry in the Philippines. July 25 & 26, 2018 Contact Islands, […]
Graduate students from Trinity Western University (TWU) choose LearningBranch as the best course for workplace language training. The 2018 Masters in TESOL (Teachers of English as a Second or Other Language) class from Trinity Western University (TWU) recently compared two sets of materials for workplace language training: LearningBranch Communication Skills courses and materials from Bow […]
We’re thrilled to introduce Willow, our intelligent voice analysis engine. Built right into the LearningBranch platform, Willow evaluates learners’ spoken English skills instantly and automatically. With Willow you can automate and improve recruitment testing and training processes to boost customer satisfaction. With Willow, you’ll have the tool you need. Why Willow? Consistent scoring Complement your team with […]
How can you screen 17,000 applicants a year for communication and soft-skills, quickly, accurately, and save money at the same time? Many clients doing high-volume recruitment need to speed-up the hiring process. At the same time, they need to ensure new hires have the right communication skills for the job. In a previous post I […]
We’re compliant! EU General Data Protection Regulation (GDPR) At LearningBranch, security is of great importance to us. We are committed to providing an excellent and safe platform that meets all of the security regulation and requirements, ensures data privacy for our users, all while providing a robust and reliable platform to our customers. In accordance […]
LearningBranch is pleased to be attending and presenting at the CALICO conference that will be held in Urbana, IL The Importance of Student Oral Production and Feedback in Language Learning and Assessments: The LearningBranch Approach This presentation reports on how students’ speaking performance is improved by integrating oral production and interactive feedback in a mobile-enabled, […]
LearningBranch is pleases to be attending the BC Teal 2018 conference at UBC May 4-5 2018 LearningBranch will be featured in the talk “From Surviving to Thriving: Practicing SocioCultural Competency Strategies with EAL Learners” by Sara Yuen, Kerry Johnson, Emma Hart
How can you reliably identify the top 10% of performers out of the many applicants that apply for frontline positions? This is a challenge faced by contact center and frontline recruiters around the globe. Application forms do not tell the whole story. And off-the-shelf assessments mostly test an applicant’s ability to correctly guess how to […]
How can you screen your applicant’s communication and soft skill abilities, accurately and cost-effectively? This is a challenge faced by contact centers around the world. One of our clients screens hundreds of applicants every day for voice and chat skills at multiple sites in the Philippines. Their clients want quick, accurate and cost-effective solutions that are automated in order to eliminate human interference from testing. […]
89% of students who completed the Medical Office Assistant (MOA) course at Vancouver Community College (VCC) reported positive outcomes from practicing with LearningBranch. “The students who had some of the bigger challenges with either language or confidence had the most benefit with the opportunity to practice” said Julia Slade, Instructor for the fall 2017 cohort at VCC. Even the students with above average […]
Employers Struggle To Find Candidates With The Right Soft Skills For 59 Percent Of Their Open Jobs Guy Berger, Ph.D. , Co-authored by Link Gan In January, we published a list of the 25 most in-demand skills. As you may have noticed, all of the skills on the list are hard skills — specific skills that are required […]
See the presentation Communication Skills and Behaviours that Employers Want: A Practice Platform Presented by Patricia Macleod of LearningBranch at the Educational Technology Summit, part of the ATESL Conference, October 20 and 21, in Calgary Alberta. To see the presentation schedule and sign up for the conference, follow the links above or below. ATESL2017 Conference Welcome […]
We are pleased to announce that Andrew Lee from McGill University’s Education Department will be using the LearningBranch platform during the course of his study. Andrew Lee’s study is to investigate the extent to which second language (L2) learners benefit from L2 instruction in the acquisition of French grammatical gender. There are three experimental conditions: […]
Preliminary results from two pilot sites, Capilano University and Vancouver Community College, show that with the LearningBranch, Learner’s doubled their course completion rate. They also felt they improved their workplace communication skills. Read the full report here.
LearningBranch is pleased to be working with BC Tech Embedded Executive program. James Hursthouse brings a wealth of experience having worked with his own startup in gaming and having a strong experience in education tech. James strongly believes that LearningBranch’s approach to language and communication is the key to educating the global workforce. With James […]
LearningBranch will be attending The Association of British Columbia Teachers of English as an Additional Language (BC TEAL)’s Annual Conference, May 4 through 6, 2017 in Vancouver, Canada.
LearningBranch will be attending BCCAT’s Standing Committee on Language Articulation Annual Meeting, Friday, April 28th.
LearningBranch will be attending the 6th International Conference on Second Language Pedagogies: Meaningful and Authentic Interactions In and Beyond the Classroom, April 27/28 2017, at McGill University, Montreal, Canada.
LearningBranch will be exhibiting at the 18th AULC Annual Conference at Queen’s Riddel Hall, Belfast on 12th & 13th of January 2017. We will be presenting training and assessment solutions for language and communication skills.
LearningBranch will be exhibiting at the ACTFL Annual Convention and World Languages Expo in Boston, MA, November 18-20, 2016. We will be presenting training and assessment solutions for language and communication skills. Come visit us at Booth 2114
LearningBranch will be exhibiting at ATD2016 in Denver, Colorado, May 22-25 2016. We will be presenting training and assessment solutions for language and communication skills. Come visit us at Booth 845 ATD Conference May 22-25 2016
LearningBranch will be exhibiting at the Geriatrics Services Convention in Vancouver BC, on Friday April 29. We will be presenting training and assessment solutions for language and communication skills. Geriatric Services Conference Friday April 29 2016
“Soft skills are more important than technical skills in securing entry-level employment…” for more details from research done with employers, visit Seattle Jobs Initiative http://www.seattlejobsinitiative.com/
“..employers are looking for employees with “soft skills” and competencies that are important for workplace and career-related success…” Read more in the report Skills for Success: Developing Skills for a Prosperous B.C.The Conference Board of Canada, 2014. http://www.conferenceboard.ca/
LearningBranch will be presenting training and assessment solutions for language and communication skills. http://www.hrma.ca/conference/
The skills shortage has been in the news lately with some very interesting data from the CACEE – Canadian Association of Career Educators and Employers reported in an excellent series on Work in Progress by Jessica Barrett. “.. the No. 1 complaint from employers is not that job candidates who do beat the system lack […]
Teaching Communication and Cultural Awareness: An Online Supplementary Curriculum, presented by Jane Forward of Vancouver Community College and Patricia Macleod of LearningBranch. Sat May 24th, 9am in room 3625 at Kwantlen Polytechnic University, Richmond BC A report on teaching socio-cultural competencies and skills to health care and business professionals using adjunct curriculum that is online […]
Look for LearningBranch in the publishers’ area http://www.bcteal.org/conferences/2014-annual-conference Kwantlen Polytechnic University, Richmond BC
Come and see us at the ICCH, Montreal Sept 29-Oct 2, 2013 Organized by the American Academy on Communication in Healthcare. Visit ICCH site for more information.
“repeated practice with realistic, natural English in a healthcare setting…” CASE STUDY Using Communication Skills for Health Professionals Date: July 2, 2013 Author: Karen Brooke, English Instructor, Vancouver Community College, Vancouver Canada What is VCC’s mission? Vancouver Community College serves a diverse urban community by providing excellent programs and services that prepare learners for ongoing education, […]
LearningBranch Inc. to launch Communication Skills for Health Care Professionals – OPTA at Vancouver Community College October 2013. This course is suitable for Occupational and Physical Therapists and Rehabilitation Assistants in programs or in the workplace.
The results from Communication Skills for Health Care Professionals course May-June 2013 are positive and e-learning will continue in the fall with Business Readiness and OPTA programs.