Category: Uncategorized

Case Study – The advantages of using AI for assessing voice and chat candidates

LearningBranch Inc, July 2019 Background and Objectives The client in this case study is a 7000-employee contact center company with global operations. Exceptional communication with customers is critical to their success. They require employees to have a high level of soft skills with advanced language proficiency in voice and chat processes. The client experiences high […]

CCAP Contact Islands, Philippines, July 24 & 25, 2019

LearningBranch is attending and sponsoring AP Contact Islands. Contact Islands 2019, we bring together thought leaders from various industries as they talk about their experiences in leading their organizations through their CX transformation journeys. Discussions shall focus on case studies and key insights that can serve as benchmark or inspiration for contact center leaders in […]

HR Technology Conference & Expo

LearningBranch is pleased to be attending the HR Technology  Conference & Expo in Las Vegas from September 11-14, 2018. We’ll be demonstrating our latest SoftSkill Assessment tool. Come visit us at booth # 428AY  

Business writing practice from LearningBranch improves customer service

The latest business writing practice module from LearningBranch is improving the customer service skills of hundreds of front line service providers in India and the Philippines. Released June 2018, it is getting top reviews from our contact center clients. Our clients say thank you This is an advancement for sure! Thank you! – Soft Skills […]

6 reasons why Trinity Western University chose LearningBranch

Graduate students from Trinity Western University (TWU) choose LearningBranch as the best course for workplace language training. The 2018 Masters in TESOL (Teachers of English as a Second or Other Language) class from Trinity Western University (TWU) recently compared two sets of materials for workplace language training: LearningBranch Communication Skills courses and materials from Bow […]

Meet Willow: Intelligent Voice Analysis

We’re thrilled to introduce Willow, our intelligent voice analysis engine. Built right into the LearningBranch platform, Willow evaluates learners’ spoken English skills instantly and automatically. With Willow you can automate and improve recruitment testing and training processes to boost customer satisfaction.   With Willow, you’ll have the tool you need. Why Willow? Consistent scoring Complement your team with […]