Blog

Case Study – The advantages of using AI for assessing voice and chat candidates

LearningBranch Inc, April 2020 Background and Objectives The client in this case study is a 7000-employee contact center company with global operations. Exceptional communication with customers is critical to their success. They require employees to have a high level of soft skills with advanced language proficiency in voice and chat processes. The client experiences high […]

The COVID-19 crisis has changed everything. We can help.

The recent global events are unprecedented. The spread of COVID-19 has led to many businesses having to make difficult decisions in a hurry.  Changes are happening rapidly as the global workforce adapts to remote working. At LearningBranch, we know how to help. We’ve been a virtual company from the beginning offering online talent development regardless […]

We’re here to help.

The recent global events are unprecedented. The spread of COVID-19 has led to school closures around the world, affecting millions of people. Changes are happening rapidly and we need to adapt to new ways. At LearningBranch, we know how to help. We’ve been a virtual company since the very beginning offering an interactive online platform […]

A.I. Paving the Way to Better People Skills

Strong Results for LearningBranch’s A.I. Soft Skills Engine at Contact Center. We’re currently carrying out a four-month testing phase at a large contact center in the Philippines, and results so far indicate that our A.I. Engine can effectively replace manual processes throughout the recruitment and training processes. LearningBranch’s proprietary A.I.-powered soft skills assessment engine is […]