Blog

High-volume recruitment is time-heavy and expensive – 3 tips to help

How can you screen 17,000 applicants a year for communication and soft-skills, quickly, accurately, and save money at the same time? Many clients doing high-volume recruitment need to speed-up the hiring process. At the same time, they need to ensure new hires have the right communication skills for the job. In a previous post I […]

How to hire the top 10%

How can you reliably identify the top 10% of performers out of the many applicants that apply for frontline positions? This is a challenge faced by contact center and frontline recruiters around the globe. Application forms do not tell the whole story. And off-the-shelf assessments mostly test an applicant’s ability to correctly guess how to […]

How to interview 20,000 people a year

How can you screen your applicant’s communication and soft skill abilities, accurately and cost-effectively? This is a challenge faced by contact centers around the world. One of our clients screens hundreds of applicants every day for voice and chat skills at multiple sites in the Philippines. Their clients want quick, accurate and cost-effective solutions that are automated in order to eliminate human interference from testing. […]

How to Test for Soft Skills

We’ve heard it before. “You can’t test for soft skills. They can’t be taught. They can only be learned on-the-job.” You can and should test and train for soft skills. With good soft skill testing, successful applicants will have the skills needed to maintain and improve customer satisfaction. Good measurement can tell you which skills […]

VCC Instructor presents report on pilot project

Teaching Communication and Cultural Awareness: An Online Supplementary Curriculum, presented by Jane Forward of Vancouver Community College and Patricia Macleod of LearningBranch. Sat May 24th, 9am in room 3625 at Kwantlen Polytechnic University, Richmond BC A report on teaching socio-cultural competencies and skills to health care and business professionals using adjunct curriculum that is online […]

Case Study outlines strengths of LearningBranch course

“repeated practice with realistic, natural English in a healthcare setting…”   CASE STUDY Using Communication Skills for Health Professionals Date: July 2, 2013 Author:  Karen Brooke, English Instructor, Vancouver Community College, Vancouver Canada What is VCC’s mission? Vancouver Community College serves a diverse urban community by providing excellent programs and services that prepare learners for ongoing education, […]