News

A.I. Paving the Way to Better People Skills

Strong Results for LearningBranch’s A.I. Soft Skills Engine at Contact Center We’re currently carrying out a four-month testing phase at a large contact center in the Philippines, and results so far indicate that our A.I. Engine can effectively replace manual processes throughout the recruitment and training processes. We’re currently carrying out a four-month testing phase […]

HR Festival ASIA 2019 – Singapour

LearningBranch is pleased to be exhibiting at the HR Festival Asia 2019. Will be presenting for the first time our  A.I. Powered Soft-skill Evaluation Engine.  HR Technology Conference & Exposition (US) and HR Summit (Asia) – will join forces in Asia to create what will be the region’s largest gathering for the HR and Tech […]

A.I. Soft Skills Evaluation Engine Pilot Yields Good Results at Philippines Contact Center

Our four-month pilot study currently underway at a large contact center in the Philippines has yielded results that indicate that our A.I. Engine can effectively replace manual processes throughout the recruitment and training processes. During the pilot phase currently underway in the Philippines, candidates write or record their answers to a series of simulated customer […]

Business writing practice from LearningBranch improves customer service

The latest business writing practice module from LearningBranch is improving the customer service skills of hundreds of front line service providers in India and the Philippines. Released June 2018, it is getting top reviews from our contact center clients. Our clients say thank you This is an advancement for sure! Thank you! – Soft Skills […]

LearningBranch is pleased to be sponsoring the annual Contact Islands conference in the Philippines.

LearningBranch is pleased to be sponsoring the Contact Center Association of the Philippines (CCAP) annual flagship conference in Cebu at the Shangri-la Mactan. This event allows CCAP member company heads and industry partners (vendors, government, academe, etc.) to intimately discuss issues that affect the industry in the Philippines. July 25 & 26, 2018 Contact Islands, […]

6 reasons why Trinity Western University chose LearningBranch

Graduate students from Trinity Western University (TWU) choose LearningBranch as the best course for workplace language training. The 2018 Masters in TESOL (Teachers of English as a Second or Other Language) class from Trinity Western University (TWU) recently compared two sets of materials for workplace language training: LearningBranch Communication Skills courses and materials from Bow […]

Meet Willow: Intelligent Voice Analysis

We’re thrilled to introduce Willow, our intelligent voice analysis engine. Built right into the LearningBranch platform, Willow evaluates learners’ spoken English skills instantly and automatically. With Willow you can automate and improve recruitment testing and training processes to boost customer satisfaction.   With Willow, you’ll have the tool you need. Why Willow? Consistent scoring Complement your team with […]

GDPR Compliance

We’re compliant! EU General Data Protection Regulation (GDPR) At LearningBranch, security is of great importance to us. We are committed to providing an excellent and safe platform that meets all of the security regulation and requirements, ensures data privacy for our users, all while providing a robust and reliable platform to our customers. In accordance […]

CALICO Annual Conference, May 3 to June 1st, 2018

LearningBranch is pleased to be attending and presenting at the CALICO conference that will be held in Urbana, IL The Importance of Student Oral Production and Feedback in Language Learning and Assessments: The LearningBranch Approach This presentation reports on how students’ speaking performance is improved by integrating oral production and interactive feedback in a mobile-enabled, […]

BC TEAL 2018 ANNUAL CONFERENCE

LearningBranch is pleases to be attending the BC Teal 2018 conference at UBC May 4-5 2018 LearningBranch will be featured  in the talk “From Surviving to Thriving: Practicing SocioCultural Competency Strategies with EAL Learners” by Sara Yuen, Kerry Johnson, Emma Hart

How to hire the top 10%

How can you reliably identify the top 10% of performers out of the many applicants that apply for frontline positions? This is a challenge faced by contact center and frontline recruiters around the globe. Application forms do not tell the whole story. And off-the-shelf assessments mostly test an applicant’s ability to correctly guess how to […]

How to interview 20,000 people a year

How can you screen your applicant’s communication and soft skill abilities, accurately and cost-effectively? This is a challenge faced by contact centers around the world. One of our clients screens hundreds of applicants every day for voice and chat skills at multiple sites in the Philippines. Their clients want quick, accurate and cost-effective solutions that are automated in order to eliminate human interference from testing. […]

Medical Office Assistant trainees improve communication skills with LearningBranch

89% of students who completed the Medical Office Assistant (MOA) course at Vancouver Community College (VCC) reported positive outcomes from practicing with LearningBranch. “The students who had some of the bigger challenges with either language or confidence had the most benefit with the opportunity to practice” said Julia Slade, Instructor for the fall 2017 cohort at VCC. Even the students with above average […]

Communication Skills and Behaviours that Employers Want: A Practice Platform

See the presentation Communication Skills and Behaviours that Employers Want: A Practice Platform Presented by Patricia Macleod of LearningBranch at the Educational Technology Summit, part of the ATESL Conference, October 20 and 21, in Calgary Alberta. To see the presentation schedule and sign up for the conference, follow the links above or below. ATESL2017 Conference Welcome […]

Andrew Lee from McGill University’s Education Department will be using LearningBranch for his study

We are pleased to announce that Andrew Lee from McGill University’s Education Department will be using the LearningBranch platform during the course of his study.  Andrew Lee’s study is to investigate the extent to which second language (L2) learners benefit from L2 instruction in the acquisition of French grammatical gender. There are three experimental conditions: […]

BC Tech Embedded Executive program

LearningBranch is pleased to be working with BC Tech Embedded Executive program. James Hursthouse brings a wealth of experience having worked with his own startup in gaming and having a strong experience in education tech. James strongly believes that LearningBranch’s approach to language and communication is the key to educating the global workforce. With James […]

VCC Instructor presents report on pilot project

Teaching Communication and Cultural Awareness: An Online Supplementary Curriculum, presented by Jane Forward of Vancouver Community College and Patricia Macleod of LearningBranch. Sat May 24th, 9am in room 3625 at Kwantlen Polytechnic University, Richmond BC A report on teaching socio-cultural competencies and skills to health care and business professionals using adjunct curriculum that is online […]

Case Study outlines strengths of LearningBranch course

“repeated practice with realistic, natural English in a healthcare setting…”   CASE STUDY Using Communication Skills for Health Professionals Date: July 2, 2013 Author:  Karen Brooke, English Instructor, Vancouver Community College, Vancouver Canada What is VCC’s mission? Vancouver Community College serves a diverse urban community by providing excellent programs and services that prepare learners for ongoing education, […]