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LearningBranch Retail Solution

Deliver customer excellence!

Your agents need the right communication skills as AI Intelligent Virtual Agents have automated routine conversation.  In a world of self-service, your live agents need the skills to deal with the toughest, most complex problems.

How Can We Help?

We help you hire and train employees who deliver customer excellence.

Why are AI conversational platforms the future?

Every customer interaction is a significant opportunity to build a lasting, lifelong relationship. Adopting a communication
assessment and training platform helps you deliver customer service excellence.
Platform Features

Improve performance by hiring candidates who perform on the job

Standardized Assessments
and Training

Make assessments and training data-driven, allowing you to benchmark the skills that make you successful.

Speed to hire

Take the guesswork out of screening candidates. Accurately test candidates’ communication and language skills – bias-free – and collect actionable data.

Speed to Proficiency

Automate and standardize communication skills training. Train and assess candidates using LearningBranch’s data-driven framework.

Automated and Multilingual

Standardize your processes globally using the LearningBranch automated and multilingual conversational-based assessment and training platform.

Find out more about how
we can help you.

Introducing the Conversational
Training and Assessment Platform

LearningBranch is a fully integrated AI-driven platform that gives your teams the tools they need to succeed at scale.

Pre-Hire Assessment

Accurately screen candidates’ conversational and
language skills with LearningBranch. Streamline 
interviews with our AI platform.

Workforce Assessment

Monitor and upskill existing hires. Create benchmarks on the skills that drive performance.

Customer Service Training

Train candidates for the communication skills that make your team successful. LearningBranch’s conversational-based communication, language, and culture training delivers the outcomes you want.

Case Study

Customer excellence
starts here.

Learn how Fortune 500 companies improve their agents’ conversational skills.