Contact Center​

People matter more than ever.

The LearningBranch platform is a cloud and browser-based training, compliance and assessment platform for language and soft-skills. It improves customer satisfaction and reduces costs by increasing speed to proficiency and providing continuous training as needed.

Use LearningBranch tools everywhere speed to proficiency counts.

LearningBranch harnesses proven language-learning techniques, rich content and smart technology to get learners to performance faster.

Extend training and assessment programs offsite with our mobile-enabled training and assessment solutions.

73% of contact centers say they’ve seen a noticeable increase in the complex nature of their customer-agent interactions. The complexity of customer contacts is increasing.


Recruitment and Onboarding

Hire the right people. Improve the filter with accurate and relevant testing.

Use our packaged assessments to test spoken English, written chat skills, and soft skills such as active listening, empathy and confidence.

Customize your own assessments to target specific requirements.

LearningBranch provides a mix of voice-recognition-based automated scoring as well as human scoring. Our asynchronous interview tool provides a cost-effective recruitment solution.

Foundation, Process and ComplianceTraining

Make training relevant.

Use our ready-made communication and culture content and supplement with your own process-specific training.

Create scenario-based activities for training and improving performance.

New products? Easily manage product and pitch certification.

Mentoring and Support

Use Trainer time wisely. Reduce classroom time and reduce costs.

Use the LearningBranch tracking tools to make precise comments on learners’ recordings.

Contact us today to start your free trial.