Skills That Keep Customers Coming Back
We provide insight using real-time metrics allowing you to benchmark and upskill your workforce.
Measure The Immeasurable
Create benchmarks on the communication skills that increase customer satisfaction.
Have the right people
on the front-line.
Workforce Assessment
Align candidates’ communication skills with your top performers
Put hard metrics on communication skills using the LearningBranch workforce assessment. LearningBranch aligns your top performance skills with your business strategy.
Real-time Dashboard
Benchmark the skills of your workforce on the job
Assessments Tailored To
Your Requirements
Build
rapport
Make a great first impression with your customers; make them want to come back to your brand.
Express
empathy
Be genuine. Avoid apathetic and formulaic answers, even if you cannot fix the problem.
Attention To
Detail
Quickly understand the customer’s problem and address the precise issue.
Change your workforce
outcome in 4 easy steps
A
Assess current workforce
B
Benchmark top performers and their skills
C
Calibrate on the metrics that drive performance
D
Deliver candidates that perform
Know What You Have
Assess current workforce
Identify the skills of your top performers. Meaure soft skills using LearningBranch’s scientifically proven framework.
Understand the Skills You Need
Benchmark top performers and skills
Measure performers and put a scale to it. Categorize the skills into buckets on a broad scale to identify where the performers rank overall in comparison to the company goals.
Calibrate and align to your business needs
Get a clear direction on skills inventory and cross-reference them against your workforce to be more effective. Establish KPI and performance goals suitable for your company vision.
The metrics That Matter
Deliver customer success
Train and assess candidates for the communication skills that make your team successful. LearningBranch’s conversational-based communication, language, and culture training and assessments deliver the outcomes you want.