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LearningBranch BPO Solution

Scale your hiring and deliver customer excellence!

LearningBranch helps you increase speed to hire
and deliver results for your clients.

Why Use Automation

We can help you hire and train agents who deliver customer excellence every day.

20%

Increase First Call Resolution

90%

Increase Speed
to hire

15%

Increase Customer Satisfaction Rate

Why are AI conversational platforms the future?

Every customer interaction is a significant opportunity to build a lasting, lifelong relationship. Adopting a communication assessment and training platform helps you deliver customer service excellence.

Introducing the Conversational
Training and Assessment Platform

LearningBranch is a fully integrated AI-driven platform that gives your teams the tools they need to succeed at scale.

Pre-Hire Assessment

Accurately screen applicants’ conversational and language skills. We evaluate real-world
skills that help you identify top talent.

Workorce Assessment

Monitor and upskill existing hires. Create benchmarks on the skills that drive performance.

Communication Training

Train candidates on the communication and customer service skills that lead to success. LearningBranch’s conversational-based communication, language and customer training delivers the outcomes you need.

Standardized Assessments and Training

Make assessments and training data-driven, allowing you to benchmark the skills that make your agents successful.

Speed to hire

Take the guesswork out of screening candidates. Accurately test candidates’ communication and language skills – bias-free – and collect actionable data.

Speed to Proficiency

Automate and standardize communication skills training. Train and assess candidates using LearningBranch’s data-driven framework.

Automated and Multilingual

Standardize your processes globally using LearningBranch’s automated and multilingual conversational-based assessment and training platform.

Find out how we can help you.

Case Study

Great customer experiences start here.

Learn how Fortune 500 companies improve their agents’ conversational skills.