A New Way To Hire and Train Agents
Use our Al platform to assess and train candidates who deliver customer excellence accurately and quickly.
Why Use LearningBranch
Our employability assessments evaluate the communication skills needed to make your customers happy.
Assess candidates with a scientifically proven framework.
Use real-life chat, email,
and voice calls that
simulate the work
Analyze results using
Benchmark skills and
What makes us different?
We evaluate candidates for job readiness – the ability to listen to customers and answer clearly and concisely. We use virtual role-playing assessments that measure soft skills, critical skills, and language skills.
How We Do It
Our assessments are based on real-life scenarios.
Candidates respond by writing responses to a customer’s email or chat request or by recording responses to voice calls. These responses are evaluated using LearningBranch’s AI.
What We Evaluate
Job-readiness, including Reading, Writing, Listening, Speaking, Multi-tasking, Typing Speed, Processing Speed, Customer Focus, Quality Focus among others.
How This Helps You
Identify the candidates with the language and communications skills that make you successful. Our process is fully automated, unbiased, and delivers results in seconds.